Refund and Exchange Policy

Refund and Exchange Policy

KAZAARA^TM, a brand owned and operated by TERRA TROVES strives to ensure your complete satisfaction with every purchase of our fashion jewellery. This Refund and Exchange Policy outlines the process for returns, exchanges and cancellations of products purchased on our official website — www.kazaara.in.

• All product sizes are already mentioned in the product specifications. Please check the size before placing your order. Size-related issues will not be considered for return or exchange and no refund will be provided.
• Please note that slight variations in colour, polish tone, or design may occur due to lighting, photography, or screen resolution. Such variations shall not be considered defects or grounds for exchange, return or refund. 
• We take utmost care to securely pack your jewellery to ensure it reaches you safely. However, due to delicate nature of our products minor issues such as loose embellishments or findings may occasionally occur during transit. These can often be easily fixed simple methods, like reattaching using hand or jewellery adhesive. These minor grounds shall not be considered defects or grounds for exchange, return or refund.   
• In the event that you receive an incorrect, damaged, or defective product, or if any item is missing, please notify us within 48 hours of delivery by emailing at care@kazaara.in with supporting photographs and an unboxing video. Our customer care team will acknowledge your request within 24 hours and arrange reverse pickup if your claim is verified. Please do not send items back directly without our confirmation.
• To help us assess damage or shortages, we require recording an unboxing video (covering the sealed package from all angles) at the time of opening. This helps expedite claim verification. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
• A nominal return shipping fee of Rs.100 per shipment will be charged and deducted from the refund amount and will be added for exchange cases. This charge covers logistics and handling costs associated with reverse shipping. Whereas, we will bear the cost of exchanged product shipping back to the customer.
• When returning the product, it should be in its original condition, unworn, and with the original packaging. Please ensure that all tags, labels, and accessories are included. We do not accept returned items that have been worn, damaged, washed, or faded, or those with fragrances (Such as Perfumes). 
• In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
• In case of Exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up and delivered back to us.

Refund Process

Once the returned product is received and inspected, your refund will be processed within 7–10 working days (excluding weekends and public holidays). Refunds for prepaid orders will be issued to the original payment source, while refunds for COD orders will be processed to the customer’s verified bank account or UPI ID. Bank account details provided must belong to the same customer for whom the order was placed.

Non-Returnable Items

For hygiene and safety reasons, certain products such as earrings, nose pins, toe rings, and body jewellery cannot be returned or exchanged. Products purchased under special discounts, flash sales, or marked as ‘Final Sale’ are also non-returnable.

Returns will not be accepted in the following cases

• The return request is raised beyond the allotted 48-hour return window from the date of delivery.
• Any component, accessory, tag, label, invoice, or packaging originally included in the shipment is missing.
• The product shows signs of misuse, wear, alteration, or physical damage caused after delivery.
• The item has been used, worn, or tampered with.
• Products that were delivered along with free gifts or promotional items cannot be returned without the accompanying complimentary products.
• Sale items or products purchased using a store credit / credit note are non-returnable and non-exchangeable.
• Any product sent back to us directly without a return request being raised and approved by the KAZAARA team will not be accepted.
• KAZAARA retains the right to deny or reject a return if, upon inspection, the item is found not to meet any of the above parameters or quality conditions.

Terms and Conditions for Cancellation (For Prepaid and COD Orders)

1. To cancel an order, please send us an email at care@kazaara.in or WhatsApp us at 8171195095 with your order number within 24 hours from the time order is placed.
2. For Prepaid orders , third-party payment gateway fees (approximately 5%) are non-refundable as they are transaction charges retained by the processor. The balance amount will be refunded to your original payment source.
3. If you cancel any order after 24 hours from the time order is placed, refund   will be given after deducting the shipping charges of Rs.100/-. Only balance amount will be credited in your original payment source account.

We appreciate your understanding of our Return and Exchange policies, and we strive to ensure your complete satisfaction with every KAZAARA purchase. Your trust means everything to us, and we are always here to help you with any concerns or queries.